Why haven't I received the confirmation email?

In some cases, the email address may have been entered incorrectly during checkout. If you still cannot locate your confirmation email, our KELAB support team can help locate your order and resend the information.

Information Needed To Locate Your Order

To help us locate your order as quickly as possible, please include the following information:

• Your full name
• Your shipping address
• Your purchase date

Email Delivery & Future Updates

If necessary, we can update your email address and resend your order information.

To ensure future emails from KELAB are received, please add support@kelab.store to your safe sender list and confirm your checkout email is correct.