My Order

You can track your KELAB order in real time using one of the following:

• The email address or phone number used at checkout
• Your order number (not the carrier tracking number)

→ Track your order here

Due to high demand, orders may occasionally take a little longer than usual. For estimated delivery times and shipping updates, see our Shipping Policy.

Need help? Email us at support@kelab.store

Order modifications and cancellations are only possible before the package has been dispatched. Please contact us within 12 hours of placing your order.

Before dispatch, we can help with:

• Changing your size selection
• Updating the shipping address
• Requesting order cancellation

After dispatch: If your order has already shipped, modifications are no longer possible. You will need to wait for delivery and then submit a return request through our Contact Form. Please note that return shipping costs are the responsibility of the customer.

Address change after dispatch: Contact the shipping carrier directly to request a delivery redirect.

Contact Support →

There are two common reasons an order may not arrive as expected:

1. Incorrect shipping address
Double-check that the address entered at checkout is correct. If there's an address issue, the carrier will usually contact you directly. You can also reach out to the carrier through their official website to manage delivery updates. KELAB will send real-time email updates whenever available.

2. Failed delivery attempt
USPS and UPS generally attempt delivery up to two times. If unsuccessful, your package may be redirected to a nearby pickup location or Parcel Shop for collection. If the order cannot be delivered and is returned to sender, you will receive an email with refund or reshipment instructions.

Note: During peak periods such as Black Friday, Christmas, or private sales, shipping may take longer than usual.

Check Order Status →

Still need help? Contact us at support@kelab.store

If you haven't received your order confirmation email, try these steps:

1. Check your spam or junk folder first.
2. Confirm the email address entered during checkout was correct.
3. If you still can't find it, contact our support team — we can locate your order and resend the confirmation.

To help us find your order quickly, include:

• Your full name
• Your shipping address
• Your purchase date

We can also update your email address and resend all order details. To ensure future emails from KELAB reach you, add support@kelab.store to your safe sender list.

Contact Support →